Opinion: The rise and rise of internal communications

Reading Time: < 1 minute

WHAT may once have been perceived as an area reserved for larger organizations, internal communications is central to every business today, writes Orla Clancy

This article refers to employee engagement, C-suite updates, informal chats, virtual meetings and future proofing. 

Employee engagement 

As teams continue to work from home (WfH), regular communication with employees is needed. 

C-suite updates

Interaction fuels productivity, boosts morale and reduces isolation. Too much communication with teams does not exist anymore. In many companies, those working remotely have come to expect at least a daily email with reference to the current climate and how it affects the team – this communication often takes the form of a CEO update.

Informal chats

As overflowing inboxes could be a side effect of greater virtual communication, there are many tools, such as Slack, at our disposal to chat with colleagues less formally.

A conversation that may once have been had over a coffee in the canteen is now likely to happen over IM. A talking point may even be the type of coffee that we have at home! 

Virtual meetings

Until recently, Microsoft teams or Zoom meetings were perhaps only common in certain industries or for companies with international stakeholders. They have become part of the new business norm as face to face meetings are now virtual.

Future proof 

The different schools of thought in relation to remote working or working from home are marrying. Some businesses are used to operating more conservatively while, for others, flexible working was already part of their culture. 

Almost every business has adapted to remote working and is now on the same page. With the right leadership, mindsets, technology and communication, businesses are sustaining – some even growing – without operating under the same roof. Internal communications is fundamental to realizing these objectives.